Refund Policy

Full refund within 14 days of purchase, no questions asked.

This applies to every charge separately: first purchase, renewal, upgrade difference and Ai credits. To ask for it, just write to our contact address; we do not ask why.

When a refund is made the plan concerned ends and does not renew. For a credit refund, that pack's credits come off your balance.

If you bought through the App Store or Google Play in the mobile app, ask that store for the refund; the store takes the payment and makes the refund.

This policy explains cancellation, refunds and plan changes for the Ai Coach plan and for Ai credits bought through Training Agents.

The 14-day refund covers every purchase. The rules below are about what happens after those 14 days; Ai credits are a one-off purchase and have their own section.

No payment is taken for the free trial, so no refund arises.

This English text is a courtesy translation. In case of any conflict, the Turkish version prevails.

Cancel at any time, in one step, in account settings with "Cancel plan".

Cancellation takes effect at the end of your current term. You keep the service until then, and no renewal or new charge happens on that date.

Once 14 days have passed since a charge, unused time is not refunded. The exceptions are below.

Deleting your account at /hesap-silme also counts as cancellation.

When you move up a plan it opens immediately. Only the difference between the two plans, pro-rated to the days remaining in your current term, is charged today. The days you already paid for are not lost and your renewal date does not change; the new plan's full price applies from your next renewal.

For example: on a ₺30/month plan, moving to a ₺60/month plan on day 15 costs the difference for the remaining 15 days — ₺15. Your next renewal is charged ₺60.

When you move down a plan your current plan continues to the end of the term you paid for and the new plan starts on that date. Nothing is charged today and no day is lost.

Ai credits you buy are covered too: full refund within 14 days of purchase, no questions asked.

After the 14 days: you paid but the credits never arrived — full refund; the same order was charged more than once — the excess.

A refunded pack's credits come off your balance; credits you used before the refund are not clawed back and your balance never goes below zero.

If Training Agents permanently removes the requests credits pay for, the price of your unused purchased credits is refunded.

Unused credits are not exchanged for money. If you delete your account, your unused credits expire.

You paid but the plan was never applied to your account: full refund.

The same order was charged more than once: the excess.

Refunds for Ai credit orders follow the "Ai credits" section rather than this list; nothing is pro-rated by remaining days.

Training Agents materially reduced or ended the service: pro-rated to remaining days.

Your account was closed through no fault of your own: pro-rated to remaining days.

None of this is asked in the first 14 days. After that: not liking the program, not reaching your goal, not following the program, changing your mind mid-term, or access problems caused by your own device or internet connection.

Send your refund request with your order details through the contact form at trainingagentsapp.com/en/contact, or the feedback window in the app.

Requests within the 14 days are not assessed; the refund is started directly. Later requests are assessed within 5 business days and the outcome emailed to you.

Refunds are made to the card you paid with, through iyzico, within 14 days of your request (for later requests, of the decision). How long your bank takes to show it is outside our control.

Refunds go only to the card used for payment; we cannot refund to a different card or a bank account.

For payments in a foreign currency the refund is made in the same currency on the amount charged; exchange differences are set by your bank.

If you want a refund, please come to us first. Opening a chargeback through your bank lengthens the process, and your plan may be suspended until the dispute is resolved.

SALT KREATİF REKLAM TİCARET LİMİTED ŞİRKETİ — Çınarlı Mah. 1572 Sok. No:33, 35170 Konak / İzmir, Türkiye — +90 232 462 10 55 · trainingagentsapp@gmail.com

In a dispute you keep the right to apply to the Consumer Arbitration Committee or Consumer Court at your residence.